This page explains what Mindbird charges for, what it does not, and how to stop.
What we charge today
Nothing. The software is not currently invoiced. Businesses are being onboarded one at a time, and no subscription fee is being collected for the platform while that is the case.
When paid plans begin, the price, the billing period and the refund terms will be published on this page and shown to you before you are asked to pay. Nobody will be charged under terms they were not shown first.
What Meta charges, and why we cannot refund it
WhatsApp conversations are priced by Meta and billed by Meta, directly to the payment method on your own WhatsApp Business Account. That money never reaches us, so we have nothing to return. Meta sets those rates, changes them from time to time, and operates its own billing support.
If you believe Meta has charged you in error, that claim goes to Meta through your WhatsApp Business Account. We will help you gather the delivery records from your workspace to support it.
Cancelling
You can close your workspace whenever you want — there is no notice period and no cancellation fee. Closing it stops all sending immediately.
Deletion then runs in two stages: the workspace stops at once, and nothing is destroyed for 30 days. Take your export before that window closes, because after it the data is gone and we cannot recover it. The steps are on Delete my data.
Cancelling here does not close your WhatsApp Business Account or stop Meta billing you for conversations. That is a separate account in your own name, and you control it.
If something goes wrong
If the service fails in a way that costs you — messages that should have sent and did not, an outage during a campaign — tell us. We would rather hear it than have you find out from your customers. Where a paid fee is involved once billing begins, a service failure of ours is the clearest case for a refund there is, and we will treat it that way.
Contact
Contact the operator of this service.