You can ask for your data to be deleted at any time, and it will be, without conditions and at no cost.
If you messaged a business on WhatsApp, Instagram or Facebook
Your messages belong to the business you were talking to — Mindbird stores them on that business's behalf. Ask them directly, or write to us at the address below with the phone number or account you used, and we will pass the request to them and confirm when it is done.
You can also stop the messages immediately without deleting anything: reply STOP to any WhatsApp message. That is honoured at once and across every channel.
If your business uses Mindbird
Ask us, or your account administrator, to close the account. What happens then:
- Immediately — the workspace stops. Nothing is sent, and nobody on the team can sign in.
- For 30 days — nothing is destroyed. If the request was a mistake, or you change your mind, everything is restored exactly as it was. Tell us within that window.
- After 30 days — every record belonging to your business is deleted: contacts, conversations, messages, campaigns, knowledge base and settings. What remains is an anonymous record that an account existed and was closed, which we keep because our own accounting and audit history refer to it. It contains no name, no contact details and no messages.
Ask for a copy first if you want one — we will send your contacts, conversations and message history as a single file. It is worth doing before the 30 days are up, because afterwards there is nothing left to copy.
What we cannot delete for you
Messages are delivered by WhatsApp, Instagram and Facebook, which are operated by Meta and keep their own copies under their own policies. Deleting your data here does not delete it from Meta. To remove an app's access to your Facebook or Instagram account, use Settings → Apps and Websites on that account, and contact Meta for their copy.
How to ask
Contact the operator of this service with enough detail to find you — a phone number, an email address or a business name. We will confirm within 30 days, usually sooner.